Telstra has made a massive change to its services after hearing customers “loud and clear”.
Telecommunications giant Telstra has announced all of its call centres have returned to Australian soil after ongoing customer demand.
When announcing the change on Tuesday, Telstra CEO Andrew Penn said the overhaul has been in the works for some time.
“What we heard loud and clear was that you wanted a change in the way we answered our calls, so we did it,” he wrote to customers.
“Now when you call, you will speak to locals from all over Australia – people who reflect our community and…
